Terms of Service

Last updated: May 2026

Quotes and estimates

Quotes given by phone or via the website form are non-binding ballpark estimates based on the information you provide. Binding flat quotes for long-distance moves are issued in writing after an in-home or video walkthrough.

Hourly local moves: the rate quoted is firm. The hours quoted are an estimate — actual time may be more or less depending on factors that come up at the job. We'll always discuss with you before adding time beyond the original estimate.

Booking and deposits

Booking requires a credit card or ACH on file. We do not collect deposits over $100 on any move. The full bill is due on completion of the job, before we leave the destination.

Liability and damages

Standard liability is 60 cents per pound per item — federal minimum, included in every move at no charge. Full Value Protection is available at $9 per $1,000 of declared value, declared at booking.

Damages are documented at delivery on the bill of lading. Claims must be reported within 9 months of delivery (federal long-distance rule) or within 30 days of delivery (Arizona intrastate rule), whichever applies. We aim to settle valid claims within 30 days.

Cancellation

Cancellations more than 48 hours before scheduled pickup: no charge.
Cancellations 24-48 hours before: $100 cancellation fee.
Cancellations less than 24 hours before, or no-show at scheduled pickup: full minimum charge for the booked job (typically 4 hours of labor).

What we won't transport

Federal regulation prohibits us from transporting: hazardous materials (paint, propane, chemicals, ammunition over 10,000 rounds), live animals, perishable food, illegal items, loaded firearms. We also won't transport: cash, jewelry over $500 in declared value, or original irreplaceable documents — these should travel with you personally.

Disputes

For disputes we can't resolve directly, we are members of the Better Business Bureau and we honor BBB arbitration. For interstate disputes, federal arbitration through the Surface Transportation Board is also available.

Governing law

These terms are governed by the laws of the State of Arizona. Any legal action must be filed in Maricopa County, Arizona.

Contact

Questions about these terms: [email protected] or (602) 314-7240.

Talk to a person

(602) 314-7240

Mon–Sat 7am–7pm · Sun by appointment

English · Español

Marcus Delgado, founder of Desert Ridge Moving Co.

Marcus Delgado Founder & Owner

Meet the owner

"We started with one truck off 27th Ave. 14 years later we're still on 27th Ave."

I'm Marcus Delgado. I grew up in Mesa — third-generation Arizonan on my mom's side, my abuelo came up from Sonora in the 60s. Before Desert Ridge I spent eight years dispatching for a Mayflower agent in the West Valley.

In 2012 I bought a used Freightliner with my two brothers and rented bay 4 of a warehouse off North 27th Ave. We did three jobs that first week. We're still in the same building, just with five more trucks and fourteen people on payroll.

What's stayed the same: I personally pick up the phone after 6pm. We don't pay our dispatchers commission so they have no reason to oversell you a packing kit you don't need. And every crew has at least one bilingual mover — we serve Phoenix the way Phoenix actually is.

More about us →

What Phoenix is saying

"Hired Desert Ridge for a 2-bedroom move from Tempe to North Scottsdale. Three guys, six hours, $890 flat. Foreman Hector walked me through the bill before they unloaded — no surprises. They wrapped my mom's piano without me asking."

"Used them twice. Second time was Mesa to Gilbert in July, 109°F outside. Crew kept the truck doors closed except for loading and ran a small fan inside — none of my records warped. Hablan español lo cual ayudó con mis padres."

"Downsizing after 32 years in the same house. The guys were patient with my labeling system and didn't push to upsell packing materials I didn't need. Estimate was within $40 of the final bill."

"Long-distance to Denver. Loaded Friday in Chandler, delivered Tuesday morning in Lakewood. One small dent on a dresser, they Venmo'd me $75 same day to settle it. Honest about what insurance does and doesn't cover."

Frequently asked questions

How far in advance should I book my Phoenix move?

For local moves we usually have spots within 7–10 days. May through August is our heaviest season — book 3 weeks out if you want a Saturday. For long-distance we need 2–3 weeks lead time to schedule the route.

Do you charge by the hour or flat rate?

Local moves under 50 miles are hourly — flat hourly with no fuel surcharge. Long-distance is a flat per-job quote based on weight and distance. We do an in-home or video walkthrough before quoting anything over a studio.

What happens if my stuff gets damaged?

Standard liability is 60¢ per pound per item — that's federal minimum, included free. Most customers add Full Value Protection at $9 per $1,000 of declared value. We document any damage on the spot and settle within 7 days.

Are you licensed and insured?

Yes — USDOT 1734502, MC-823491, Arizona Weights & Measures #WM-AZ-09827. We carry $1M goods-in-transit coverage and full Workers' Comp under Arizona ICA. Certificate of Insurance available on request.

Do you move pianos and pool tables?

Yes. We move uprights and baby grands regularly — 4-man crew, blankets, dollies, board for stairs. Slate pool tables we disassemble, transport, and re-level on-site (we charge a flat $450 in metro Phoenix).

Phoenix heat — does it damage my stuff in the truck?

Trucks hit 130°+ inside in summer. We load heat-sensitive items last (electronics, vinyl, candles, wine, medications) so they're in the truck the shortest time, and our long-distance loads run with insulated blankets over those crates. Full breakdown on our packing services page.

Ready to get a real number?

Free estimate in under an hour during business hours. No deposit, no pressure.

Get free estimate Call (602) 314-7240